Should You Trust BecexTech With Your Next Purchase?

Whether you want to buy a refurbished smartphone or a brand new device, selecting the retailer plays a significant role. If the marketplace you are buying from is reliable and delivers up to its word, you will get the best value for your money. On the contrary, if the retailer does not have a good track record of selling or fails at providing prompt post-purchase customer service, you could be in bit of a pickle. Not to mention hours wasted chasing the seller for support.

One retailer in the Australian smartphone industry is BecexTech. From product quality to customer support, some customers have raised their concerns about BecexTech. But before diving deep into it, let's first quickly get insight into what BecexTech does.

A Little Background About BecexTech

BecexTech is an electronic retailer company that has been operating in the Australian market for over a decade. It claims to have been providing electronic goods including refurbished smartphones at reasonable prices to Australians since 2006.

In their company's profile, they say that they have more than 5000 products for customers to choose from including smartphones from leading brands like Apple and Samsung. Moreover, they also deal in other electronic devices like DSLR cameras, photography accessories, tablets, etc.

On BecexTech's website, they say that they do not only offer low prices to their customers, but they also do not compromise on the quality of their products and services.

But is it truly the case? Do they provide good products and services? What do BecexTech's customers have to say about their purchasing experience? You are going to find out everything related to BecexTech in this blog.

So without further ado, let's get straight into it.

4.2/5 Rated on Trustpilot

On BecexTech's website, you'll find a huge range of products in different conditions (from brand new to refurbished) with an apparently reasonable price tag. And that's exactly what customers see when they place an order. As of 07th Oct 2022, 65% of customers left a 5-star review and 15% left a 4-star rating on Trustpilot's Becextech page which generally means that majority of Becextech customers were happy with their purchase and received what they got.

First, look at this customer review which suggests that BecexTech live up to their word as well by providing customers with the products in the condition as they were advertised.

Can Customer Service Be Improved?

Responding to customers in a timely manner and solving their problems is a must for a business to thrive in the modern marketplace. No matter how good quality products a company sells, if their customer service is not up to the mark, customers refrain from buying.

BecexTech has received a number of reviews from customers who were completely satisfied with their customer service. Take a look at this review, for instance.

This customer gave BecexTech a five-star review because of their prompt customer service and reasonable pricing. This shows the bright side of BecexTech’s customer service.

Similarly, some BecexTech customers have reported that despite having item availability issues with their purchased product, BecexTech’s staff was quite helpful. This review depicts an overall happy customer.

Then came customers who experienced a slight delay in shipping, and one of their products was missing when the order arrived. However, customers reported that BecexTech eventually solved their issues, showing their diligence. This review is an example of that.

Now it’s time to show you some customer reviews that were not fully satisfied with BecexTech. For example, take a look at the review below, where the customer could not verify his credit card for making a purchase from BecexTech for the first 2-3 times. He further mentioned that BecexTech customer support was slow to respond (which could happen in a business sometimes). Overall, he was satisfied with the ordered product but seemed a bit frustrated with the customer service.

On June 24th, 2022, a customer posted a review in which he told that he paid for a tablet, but BecexTech’s team contacted him afterward, saying they would not be able to fulfil his order as promised. He then got refunded.

Things would have been fine, but then BecexTech asked the customer to pay a $30 admin fee for the product he never received.

Lack of Payment Methods

Multiple payment methods provide users the convenience of choosing from their preferred option. That is why having at least five payment methods is considered a must-have in an online store, especially when it comes to electronic devices.

However, in the case of BecexTech, you can only find three payment methods, including PayPal, Zip, and bank deposit or credit card payment(Visa and Mastercard), on their website.

This lack of payment methods might be a turn-off for many buyers because not everybody uses PayPal or Zip, for that matter. And surely not everybody wants to buy an item on their credit card.

No Shop Front

Selling refurbished phones online have become a norm for all the right reasons. It provides convenience for the users to shop from the comfort of their homes.

However, a physical store still has its importance intact when it comes to being sure while buying a refurbished device. And, believe it or not, having a physical shop makes the business more trustworthy and credible.

But if someone wants to visit the shop and physically buy a device, BecexTech can not cater to this because they do not have a physical shop.

BecexTech does have a warehouse to keep all the devices and send them to the customers, but no physical store to display their products.

Additionally, the staff in a physical store can help confused buyers make wise buying decisions with their refurbished devices.

No Live Chat Support!

Live chat support is essential to solve customer queries and avoid bottlenecks.

However, no such service is available on the BecexTech website, and you can only contact them through channels like email and phone. But that may slow down the communication process, given BecexTech's customer support track record.

BecexTech!

Few customers have complained about buying a brand new device but getting a refurbished one instead. Case in point,

Here are some recent customer reviews of BecexTech on Trustpilot and ProductReview.com.au:

No Bundle Deals, No Freebies, No Value Added Products!

Some refurbished mobile phone retailers provide value-added accessories to customers. However, BecexTech is not one of them (at least for now)

They do allow you to add additional accessories to your cart with your original purchase. However, those accessories are not free.

So Should you Trust BecexTech With Your Next Purchase?

There's no denying that reviews in favour of BecexTech exist. On ProductReview.com.au, BecexTech has got 2,643 total reviews out of which 686 are 1-star reviews, 104 are 2-star reviews, and 106 are 3-star reviews.

Another platform called ResellarRatings has got a total of 18 BecexTech reviews out of which 16 are 1-star. However, their reputation on Trustpilot is relatively good.

So, in the end, it all comes down to you, the customer. Do your own research before buying online.

Then Where Should You Head for a Budget-Friendly Smartphone?

Finding a refurbished budget phone in good condition is not a piece of cake. BecexTech does offer reasonable prices and combing through good and bad reviews can be time-consuming.

So whether you are looking for a Samsung refurbished device or a refurbished iPhone, you can compare prices and decide for yourself.

Disclaimer: The opinions expressed in this article are of the author. All brand names/trademarks belong to their respective owners and Phonebot has no affiliation with these brands.